If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US$ 45.00 dollars per person.
The income to Wayna Picchu, Machupichu mountain, Machu Picchu has a full penalty, so there is no refund of these expenses, these are policies established by the Ministry of Culture.
Train tickets also have an additional penalty of 15% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
Hotel reservations are subject to the policies of the establishment itself.
If a cancellation request is received less than 30 days before your trip or 04 days after confirmation is sent, it will be subject to a penalty for operating expenses of US$ 45.00 per person.
The income to Wayna Picchu, Machupichu mountain, Machu Picchu has a full penalty, so there is no refund of these expenses, these are policies established by the Ministry of Culture.
Train tickets also have an additional penalty of 50% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
Hotel reservations are subject to the policies of the establishment itself.
If a cancellation request is received only 72 hours after your trip, you will have a 100% penalty.
In the case of cancellation of only the Inca Trail service, ONCE THE SERVICE IS CONFIRMED, no refund will be granted for this service, given the characteristics of this service.
In the case of cancellation that is beyond our control, such as natural disasters, protests, strikes, emergency decrees or any event that makes it impossible to carry out an already scheduled tour. This will have a penalty of 50% of the agreed amount.
The return process also depends on third parties (Hotels – Trains – Income – Flights)
In the case of TRAINS, the process must be carried out in person and the supplier companies have a time to process the claim of approx. 20 days.
In the case of Income, only changes are allowed, but if a special situation arises, this process takes approx. 15 days.
In the case of Hotels and Flights we must adapt to the policies of each company.
Refunds will be made by the same means that the original payment was received.
In the case of credit cards and bank transfer, the processing time is 15 days.
If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US$ 00.00 per person.
They have a penalty of US$ 15.00 for income to Waynpaicchu, Machupichu mountain, Machu Picchu so there is no refund of these expenses, these are policies established by the Ministry of Culture.
Train tickets also have an additional penalty of 5% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
Date changes in Hotels are subject to the policies of the establishment itself.
If a cancellation request is received 30 days before your trip or 05 days or more after confirmation is sent, it will be subject to a penalty for operating expenses of US$ 00.00 per person.
They have a penalty of US$ 15.00 for income to Waynpaicchu, Machupichu mountain, Machu Picchu so there is no refund of these expenses, these are policies established by the Ministry of Culture.
Train tickets also have an additional penalty of 10% of the original value of the ticket, these are policies established by INCA RAIL and PERU RAIL.
Date changes in Hotels are subject to the policies of the establishment itself.
In the case of a change of date of the Inca Trail service, you can do it on AVAILABILITY BASIS with a penalty of US$ 120.00 per person.
All prices and rates of the tours are expressed in US dollars.
Our prices may vary during festive dates: Easter, Christmas, New Year (such variation will be informed in advance by a representative of the company)
The prices and rates of the tourist packages are per person, based on double occupancy in a standard room in all hotels and include services, transfers, indicated excursions, specialized guides and entrance tickets (unless different conditions are specified).
The prices and rates do not include extra expenses, such as: tips, airport taxes, air tickets, excess baggage or any other service not specified in the program.
If the personal information sent by the client to reserve is incorrect or there is any change or update of data (passports), the agency must be informed immediately by email, we will immediately proceed to update the data, these changes generate a penalty for of data exchange and is established by the supplier companies. These expenses will be assumed by the client.
All clients at the time of contracting the services of CuscoPeru.com, undertake to acquire at their own expense the current documents and permits necessary to carry out the activities of the itinerary normally, in addition they must carry during the development of the excursions said documents whose data they sent at the time of reservation.
All clients at the time of contracting the services of the company, agree to allow a copy of personal documents (Passport, Cedula, DNI, etc.) to be taken by the company representative (The company will keep this information confidential and will use it only for accounting and administrative procedures)
According to the current law in Peru, a tourist cannot stay more than 60 days in the country according to his TAM card, therefore, if the foreign client who makes the trip is in Peru for more than 60 days, he must pay the additional IGV of 18% of the total tour.
Itineraries are planned with great care, although, for operational reasons, it may be necessary to change the order of activities, or the route specified, and while such cases may be occasional, the itinerary in general should only be assumed as a basic guide.
The company reserves the right to make, without prior notice, modifications in the order of excursions or trips, due to weather conditions, river levels, arrival or departure time of planes, buses or trains or for any other reason. relevant reason, the same ones that will guarantee your safety and the best development of your trip.
In the event that the activities on the itinerary undergo changes, are rescheduled at the last minute or are canceled due to flight delays, social conflicts, bad weather, road blockades and any other inconvenience caused by third parties, the company is not responsible. to refund money to customers.
To make a reservation, the company requires payment of 50% of the total tour by the client using our authorized payment methods and sent by the sales agent, the other 50% of the tour must be paid in cash on the first day of your arrival in the city of Cusco in American dollars to the personnel who assist you.
In order to confirm the reservation, it will be necessary to have the following information for each passenger who makes the trip: Full Name, Passport Number, Nationality, Age, Sex. It is recommended to report allergies, illnesses, passenger conditions, characteristics of each passenger, food preferences, etc.
Once the prepayment has been made, our sales agent will send you an email with the confirmation of the reservation of the tourist package chosen by the client. Said email is a guarantee document for your reservation. After the client receives the confirmation, they must verify the content of the email in detail and respond to it.
If your reservation includes nights of accommodation, the confirmation of the hotels is subject to availability, if there is no space in the hotel specified in the confirmation email, the client will be given another one of a similar category and price
The company reserves the right to accept last-minute reservations (24 hours before the client’s arrival at the destination), in this case the company will expressly indicate the special conditions of said reservation, which will include, if applicable, special hours, These conditions must be mutually agreed with the client and will be evidenced by email
PERUVIAN PATH AND ADVENTURE S.A.C. It informs you about its Privacy Policies regarding the treatment and protection of personal data of users and customers that may be collected by filling out forms on the website, sending email to our addresses, making use of virtual chat, and make an online purchase on the website https://www.peruvianpathsandadventures.com/
Users and/or clients provide their personal data in a voluntary, informed and secure manner, therefore, the use of forms, virtual chat, sending email and online purchase of services implies acceptance of this Privacy Policy, as well as the conditions included in these policies. in accordance with the provisions of Law No. 29733 – Personal Data Protection Law.
The processing of personal data is done in accordance with the provisions of the law. The collection of personal data by fraudulent, unfair or illegal means is prohibited.
The owner of the personal data must provide the information voluntarily, and with full consent.
The personal data of the client and/or user requested are strictly those necessary to be used confidentially for purposes specifically related to the contracted service.
The personal data that will be processed must be true, exact and up-to-date, necessary, and adequate for the purpose for which they were collected.
Its security is guaranteed and it will only be kept for the time necessary to fulfill the purpose of the treatment.
https://www.peruvianpathsandadventures.com/, as the person in charge of your personal data processing, adopts the necessary technical, organizational and legal measures to guarantee the security of personal data.
These terms and conditions are governed without exception and in all its points by Peruvian law and will be interpreted in accordance with them.
In the event of any difference, disagreement or conflict derived from the interpretation, validity, scope and/or application of these general terms and conditions, users will contact PERUVIAN PATH AND ADVENTURE by email peruvianpathsandadventures@gmail.com
In the event that it is not possible to reach a solution and to guarantee users full access to justice, users may submit their claim to the National Authority for the Protection of Personal Data. www.minjus.gob.pe/proteccion-de-datos-personales.
